Contact us for more information
Contact us for more information
Do you have questions about our products, your order, or need help with anything else? Do not hesitate to contact us! At Carlevel, we are always here to help you with anything you need, and we strive to provide you with fast and personalized service.
Customer service
Our customer service team is ready to answer your questions and provide you with the information you need. We want you to feel confident about your purchase and satisfied with our products, so don't hesitate to get in touch.
- E-mail: Info@carlevel.se
NOTE! Sometimes our emails can end up in your spam folder, so don't forget to double-check there if you haven't received a reply within a short time.
Frequently asked questions
Please take a look at our FAQ section before contacting us - there you will find answers to many frequently asked questions about our products, the ordering process and delivery times.
Social media
Follow us on social media for the latest updates, news and offers:
- Instagram: carlevel.se
- Facebook: Carlevel.se
Visiting address
Carlevel
Centralgatan 8 , 25475 Ödåkra
We look forward to hearing from you and helping you with your questions and concerns. Thank you for choosing Carlevel - we're here to make your experience as smooth and easy as possible!
Contact form
Frequently asked questions and answers
What delivery options do you offer and how long does the delivery take?
We offer fast and reliable delivery via PostNord and DHL. Delivery time within Sweden is usually 1-3 working days.
- Shipping cost: 49 kr for orders under 599 kr.
- Free shipping: For purchases over 599 kr.
When your order is shipped, you will receive a tracking link via email so you can follow the package's journey.
What if my product is damaged on delivery?
If your package is damaged during transportation:
- If possible, report the damage to the carrier upon collection.
- Kontakta oss inom 24 timmar på [email protected] och bifoga bilder på både skadan och förpackningen.
We will help you with the claim and send you a replacement product or refund the amount, depending on the situation.
How do I return a product if I regret my purchase?
You have 14 days to cancel your purchase from the day you receive the goods. Follow these steps:
- Kontakta oss på [email protected] och ange ordernummer samt vilka produkter du vill returnera.
- Return the product in its original packaging and unused condition.
- A return fee of 99 SEK will be deducted from the refund.
Please note that special orders and opened hygiene products are excluded from the right of withdrawal.
What do I do if I don't pick up my package on time?
Packages not collected within 14 days will be returned to us. A handling fee of 300 SEK will be added to cover the costs of return shipping, administration and warehouse management.
To avoid the fee, we recommend that you always collect the package and follow the return process if you regret your purchase.